Frequently asked questions

No. You can shop as a guest. A free account on My account gives you order history, tracking, member tiers with discounts, store credit and referral benefits.

The payment methods are shown at checkout, for example Revolut crypto, card or Apple Pay via Paybis. Any fee or minimum amount is shown next to each method, and you get the address and further instructions on the next page.

Pay as soon as you have the payment details. Unpaid orders expire after a while. If your order has expired, do not pay it; place a new order instead.

Card payments via PayGate are confirmed automatically. With the other payment methods, let us know on Telegram once you have paid and we confirm the payment manually. You can follow your order status with your LL code and the email address from your order. Do not pay an expired order. If you need help, contact us on Telegram.

Yes. You get a confirmation email once payment is confirmed, and another when the parcel ships. You can also follow the status on the status page with your LL code and email address.

Before paying, you can go back and change your cart. Unpaid orders expire automatically when the payment window closes.

No. The products are sealed research products that, for health and hygiene reasons, cannot be returned once the seal is broken (Norwegian Cancellation Act § 22 (e)), and we do not refund items delivered as ordered. This does not limit your statutory rights if an item is wrong, damaged or does not arrive.

Your order number appears on the payment page. You can use your LL code on the order-tracking page to check your order status.

Regular orders ship domestically with Norgespakke from Posten and normally arrive within 1–5 business days, depending on the route. Bulk orders ship internationally straight from the supplier and take 7–15 days.

Use your LL code and the email address used for the order. The shipment appears automatically in the Posten app once registered for the recipient.

Yes, regular orders ship domestically throughout Norway with Posten. Swedish customers order through the Swedish site.

Orders are packed securely and appropriately for domestic shipping. See buying shipping.

Yes. The packaging is discreet and does not display unnecessary product information on the outside.

Check the status in the Posten app. If there is a problem, use your LL code when following up.

Do not use the item if the packaging or contents appear damaged. Document the condition before taking any further action.

The delivery address is determined by your Posten shipment booking. Check that it is correct before paying.

Contact us as soon as possible. If a parcel is returned because of circumstances on your side—for example, an incorrect address or failure to collect it—we may offer reshipment for a fee of 30% of the total. You will be told the amount before a new shipment is booked. The fee does not apply to picking errors, shipping damage, or other issues for which Auralis or the carrier is responsible. See the terms and conditions for full details about returns and complaints.

You pick 5 products, the same peptide or a mix, and get 10% off the whole box. The box goes into the cart as one item. Build your box.

Yes. When a box is full, you start on the next one. Each full box becomes one cart item. A box that is not full is left out and gets no discount.

Each peptide is ordered in kits of 10 units. Every unit in the order is 50% off from 10 units, 2% more for every 10 units from 60, and 60% off from 100 units. The discount is based on the total, whatever the peptides.

No. A bulk order only needs at least one kit, which is 10 units.

Bulk is ordered straight from the supplier and shipped internationally, not domestically. Delivery takes 7–15 days and shipping costs NOK 500.

Add kits on the bulk page and press “Go to checkout”. There you enter the delivery address and pay with cryptocurrency, and we order directly from the supplier.

The purchase is final and is not refunded. If something goes wrong with the shipment, we can offer a reship for 25% of the original payment. Contact us and we will find a solution. Applies to bulk orders and orders to Sweden.

Order through the Swedish site. The order is shipped from Norway to Sweden.

No. Swedish customers enter their name, address, postcode, town and phone number at checkout.

Swedish customers can choose Paybis or Revolut crypto.

All prices are shown in Norwegian kroner (NOK), including on the Swedish site.

Delivery times can vary. You receive up-to-date delivery information when you order.

Follow the product's own label. Store it in a dry, dark, cool place when the product information specifies this.

Use the calculator for the calculation, and always check the product's own information.

Storage life varies. Follow the product label and relevant handling information; do not rely on general answers as definitive guidance.

Do not use the product if its appearance, packaging, or contents seem wrong. Check the product information before handling it further.

Bacteriostatic water is sold separately as an accessory when available. Check your cart before paying.

Always check current rules, documentation, and storage requirements before travelling with these products.

We do not provide individual medical assessments. Consult a qualified healthcare professional if you have questions about your health.

We cannot assess combinations for individuals. Discuss these questions with a qualified healthcare professional.

Stop use and contact a qualified healthcare professional. Seek emergency help for acute symptoms.

No. We provide general information only. See the dosage tables for examples, not personal advice.