Terms and conditions

1. General

By using the Auralis website and services, you accept these terms. Auralis offers peptides exclusively for research purposes. All our peptides meet a high standard, but we accept no responsibility for misuse or improper use of the products.

2. Privacy and encryption

We only process the personal data needed to receive, take payment for, ship and follow up orders, answer enquiries and run the website. Checkout contact details (name, email, phone, address or LL code) are stored encrypted. We do not sell personal data.

Data is shared only with the providers needed to run the shop, and only what they need for their task:

• Cloudflare: website hosting, database and security, and visitor statistics without cookies (Cloudflare Web Analytics).
• Resend: sending email, such as order confirmations, contact form messages, account emails and the newsletter.
• The payment provider you choose at checkout, for example PayGate, Paymento, Paybis or Revolut, receives the details needed to complete the payment.
• Shipping: in Norway you buy postage yourself from Posten. For deliveries to Sweden, the carrier receives the name, address and phone number needed for delivery.
• Telegram processes messages only if you contact us there yourself.

Cloudflare and Resend are US companies, so data may be processed outside the EEA. Such transfers follow the providers' data processing terms and the applicable transfer mechanism.

Contact details on an order are deleted automatically 90 days after the order. The order itself, with products, amounts and status, is kept for accounting without those details. A customer account is kept until you delete it.

If you sign up for the newsletter, we store your email address encrypted together with your market and language, and use it only for the newsletter. You confirm the signup through a link in an email, and every newsletter has a link to unsubscribe. The address is then deleted right away. Signups that are not confirmed are deleted after seven days.

You can ask for access to, correction or deletion of your data, and object to the processing. If you have an account, you can download or delete your data on My page; otherwise, contact us through the contact page. You can also complain to Datatilsynet in Norway or the Swedish Authority for Privacy Protection (IMY).

We only use necessary cookies and local browser storage, for example for the cart, sign-in and your language and market choice. Visitor statistics are collected with Cloudflare Web Analytics, which uses no cookies and only shows aggregated figures.

3. Customer accounts

You can shop as a guest or create an optional account on My account. The account stores your email address encrypted, your password only as a secure hash, and your name, phone and address only if you add them yourself. Your orders are linked to the account with a cryptographic key derived from your email address, so order history, tiers and credit keep working after the contact details on the order itself have been deleted. You can download your data or delete the account at any time on My account. Deleting removes the account details and the link to your orders; the orders themselves are kept without personal data for bookkeeping.

4. Orders and delivery

The payment methods available are shown at checkout – for example card, cryptocurrency and Revolut. Fees and any minimum amount are listed with each method, and bulk orders are paid with cryptocurrency. Regular orders ship domestically within Norway – no customs, no extra fees and no delays at the border. Bulk orders ship internationally directly from the supplier.

You buy postage yourself from Posten (Norgespakke Small), as described under “How to order”. The code you receive from Posten is your LL code at checkout. Individual vials are normally shipped the same working day once payment is confirmed and the order is linked to the shipment, and tracking appears in the Posten app on the next working day. Bulk orders take 7–15 days, and shipping costs NOK 500. Parcels are shipped safely and discreetly.

5. Returns and complaints

All purchases are final. The products are sealed research products that, for health and hygiene reasons, cannot be returned once the seal is broken (Norwegian Cancellation Act § 22 (e)). We therefore do not accept returns or give refunds for items delivered as ordered. This does not limit your rights if an item is wrong, damaged or does not arrive.

Contact Auralis through an available contact channel as soon as possible if you receive the wrong item, a damaged shipment, or do not receive your parcel. We will assess the matter and find a solution in accordance with applicable rules.

If the parcel cannot be delivered or is returned due to circumstances on the customer's side—for example, an incorrect address, failure to collect it within the deadline, refusal to accept it, or other lack of cooperation—we may offer a new shipment for a fee of 30% of the original total. The fee applies only when the cause can be attributed to the customer, who will be informed of the amount before a new shipment is ordered.

The fee does not apply to picking errors, shipping damage, documented loss by the carrier, or other circumstances attributable to Auralis or the carrier. This provision does not limit the customer's statutory rights regarding delays, defects, or complaints.

6. Research disclaimer

All products offered on this website are intended exclusively for research and laboratory use. They are not approved as medicines, dietary supplements, or cosmetic products under applicable EU law and must not be used to diagnose, treat, cure, or prevent disease in humans or animals.

The products are not intended for personal use, consumption, injection, or application to humans, and no guarantees are made regarding safe use outside controlled research environments.

By purchasing these products, you confirm that you:

• Are at least 18 years old.
• Are fully able to understand and comply with relevant research protocols.
• Intend to use the products solely for research and development purposes, in accordance with applicable national and EU regulations.

7. Disclaimer

The company accepts no responsibility for unauthorized, improper, or unlawful use of the products. Buyers are responsible for informing themselves about and complying with the laws and regulations that apply to importing, storing, and using such substances in their jurisdiction.

8. Changes to these terms

We reserve the right to update these terms at any time. Changes take effect immediately upon publication on this page. Continued use of the service after a change constitutes acceptance of the updated terms.