AuralisNordic

FAQ

Frequently asked questions

Orders and payment

Do I need to create an account?

No. You can shop as a guest. A free account on My account gives you order history, tracking, member tiers with discounts, store credit and referral benefits.

Which payment methods can customers in Sweden use?

Customers in Sweden can choose Paybis or Revolut crypto.

Which currency is shown on the website?

All prices are shown in Norwegian kroner (NOK), including for customers in Sweden. Check the NOK to SEK exchange rate with Revolut.

Will I receive an order confirmation?

Yes. Once your order is registered, the order details are displayed and a confirmation is sent to the email address you provided.

What should I do if my payment is not recorded?

Check the payment page and do not start a new payment for an expired invoice. Contact us if you need help.

Can I change or cancel an order?

Before payment is completed, you can go back and change your cart. Contact us as soon as possible if an order that has already been submitted needs to be changed.

Can I get a refund?

No. The products are sealed research products that, for health and hygiene reasons, cannot be returned once the seal is broken, and we do not refund items delivered as ordered. This does not limit your statutory rights if an item is wrong, damaged or does not arrive.

Shipping and delivery

Do customers in Sweden need an LL code?

No. Customers in Sweden enter their name, address, postcode, city, and phone number at checkout.

What information is needed for delivery?

You need to provide your name, address, postcode, city, and phone number. Address line 2 is optional.

How long does delivery to Sweden take?

Delivery times may vary. Current delivery information is provided with your order.

Is the packaging discreet?

Yes. The packaging is discreet and does not display unnecessary product information on the outside.

What should I do if my parcel is delayed or damaged?

Document any damage and contact us before handling the product further. If delivery is delayed, we can help you follow up on the shipment.

What happens if something goes wrong with the delivery?

The purchase is final and is not refunded. If something goes wrong with the shipment, we can offer a reship for 25% of the original payment. Contact us and we will find a solution.

Build your box and bulk

Hur fungerar Build your box?

Du väljer 5 produkter, av samma peptid eller flera olika, och får 10% discount på hela boxen. Boxen läggs i varukorgen som en vara. Build your box.

Kan jag göra flera boxar?

Ja. När en box är full börjar du på nästa. Varje full box blir en vara i varukorgen. En box som inte är full tas inte med och får ingen rabatt.

Hur fungerar bulkbeställning?

Varje peptid beställs i kit om 10 enheter. Alla enheter i ordern får 50 % rabatt från 10 enheter, 2 % mer för varje 10 enheter från 60 och 60 % från 100 enheter. Rabatten räknas på totalen, oavsett peptid.

Finns det något minsta köp för bulk?

Nej. En bulkorder behöver bara innehålla minst ett kit, alltså 10 enheter.

Hur levereras bulkbeställningar?

Bulk beställs direkt från leverantören och skickas internationellt. Leveranstiden är 7–15 days och frakten kostar 500 NOK.

Hur beställer jag bulk?

Add kit på bulksidan och tryck på «Go to checkout». Där fyller du i leveransadressen och betalar med kryptovaluta, så beställer vi direkt från leverantören.

Products and storage

How should the products be stored?

Always follow the product's own label and storage information. Do not use general advice as a substitute for the product information.

Use and safety

Can these products be combined with medicines?

We cannot assess combinations for individuals. Consult a qualified healthcare professional.

What should I do if I experience side effects?

Stop using the product and contact a qualified healthcare professional. Seek emergency help for acute symptoms.

Can you provide personal dosage advice?

No. We provide general product information only, not personal medical advice.

Need more help?

Contact us

Contact us through the contact page if you have questions about a Swedish order or delivery.